Testimonials
Jim has done timber floors for us for several years. He has always made it easy for us and has been fair value for the work done. He will come back if you want changes to the floor, is always thinking and improving, and of course has always done a fantastic job. I have no problem in recommending Jim and his team.
MITCHELL OGILVIE
Mitchell Ogilvie Menswear, Brisbane
We knew very little about installing a timber floor in our new build on the Gold Coast, so thank goodness for Jim and his team at Hilston Wood Floors. They took all the worry and angst away and installed our beautiful French Oak parquetry floor. I have already recommended them to other people and will continue to do so. Jim you are a true gentleman and a pleasure to do business with!
JENNY GIBLIN
Jim’s knowledge, advice and outlook on things has been an invaluable help. His calm and rational approach puts you at ease. Thank you.
SIMONE BORGHUIS
Jim and his team have recently installed a parquetry wooden floor in the front entrance to our home. We have had similar work performed in the past which has been very unsatisfactory.
Hilston Wood Floors were totally professional and committed in all stages of the installation, and we are absolutely delighted with the result. It looks fantastic, and the individual tradesmen were meticulous in their execution and methodology.
If you are contemplating wooden floors, this experience has shown us there is only one choice for a perfect result.
ROD & BRONWYN DANIEL
We engaged Jim Hilston on the recommendation of our timber floor installer to assess significant damage to the timber floor from water escaping. As soon as Jim arrived he recommended an insurance claim. Jim guided myself through the insurance process as well as recommending lodging a dispute through to the insurance ombudsman. Our claim is now processed. I can highly recommend Jim for his knowledge and professionalism.
JOHN BELE
After initially contacting & speaking with a few inspectors, specialising in the timber flooring industry, I was drawn to engage Jim Hilston to conduct an inspection & write an expert report into the troublesome flooring issue I have experienced. From our first conversation, Jim’s vast experience shone through, indicating timber flooring was his area of expertise. This is certainly backed up with his extensive experience & impressive list of career highlights & accolades. I have found Jim to be very prompt & responsive in all his communication. He has offered practical & flexible ideas, as well as a welcoming level of understanding of the challenges & difficulties, which a problem floor presents. Jim has been open, honest & throughly professional in all my dealings with him thus far. I am grateful & appreciative for Jim’s help during this stressful ordeal = 5 stars plus plus.
MELINDA ADAMS
“We were incredibly fortunate to be referred to Jim when we were seeking expert consultation on our timber flooring. Navigating our insurance claim has been an extremely complex and stressful process. The added bonus when linking with Jim regarding our flooring was his extensive insurance industry experience. Jim’s prompt communication, incredible depth of knowledge and attention to detail has been exceptional…in fact, immeasurable. I could definitely go on. If you are reading this, your research is done. Engaging anyone else will be second best in my opinion. Thanks so much Jim.”
LIZ BOWMAN
“My wife and I would like to thank you for your assistance today-without your support and expertise we would not have reached such a positive outcome. You have been amazing to deal with from start to finish- I have really appreciated the time you have taken to speak with me on the phone countless times, and your guidance throughout this whole process.
This has been a difficult situation that has had me second guessing myself and often feeling steamrolled by (*building company*) and (*supplier*), clearly trying to intimidate me into accepting half baked solutions- it definitley helped my confidence to have you in our corner! And it made it impossible for them to make excuses to try and pass things off as 'acceptable'-your credentials are impeccable and no one can argue with your experience!
You are an asset to the industry, and the only trustworthy person we have dealt with so far- I appreciate you stand for quality in a time where 'near enough is good enough' and houses are being slapped together to pump out for profit.
We are so close to finally being able to put everything behind us, and actually begin to enjoy our home with our family-which is thanks to you.....your help has been invaluable!"
**Building Company and Supplier names redacted for privacy**
This has been a difficult situation that has had me second guessing myself and often feeling steamrolled by (*building company*) and (*supplier*), clearly trying to intimidate me into accepting half baked solutions- it definitley helped my confidence to have you in our corner! And it made it impossible for them to make excuses to try and pass things off as 'acceptable'-your credentials are impeccable and no one can argue with your experience!
You are an asset to the industry, and the only trustworthy person we have dealt with so far- I appreciate you stand for quality in a time where 'near enough is good enough' and houses are being slapped together to pump out for profit.
We are so close to finally being able to put everything behind us, and actually begin to enjoy our home with our family-which is thanks to you.....your help has been invaluable!"
**Building Company and Supplier names redacted for privacy**
BRIAN MARTIN
I was very happy with the service provided by Hilston Wood Floors- clear communication, honest and fair approach and reliable service. Would highly recommend Hilston for any of your flooring needs.
VILMA GIRARDI
